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Aug 2016
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Feb 2019
Feb 2019
Saurav24
Aug '16
1

Hi guys,

I need your support to remove this error which is keep on coming while I'm using uiautomatorviewer.bat file for inspect elements.

Error :
Error while obtaining UI hierarchy XML file: com.android.ddmlib.SyncException: Remote object doesn't exist!

Following things i have already tried but it didn't work :
1. Stop Appium server.
2. Disconnected mobile device & connect it back.
3. Close the uiautomatorviewer.bat file & restart it again.

Please guys help me!!
Thanks in advance.

  • created

    Aug '16

  • last reply

    Feb '19
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gowthamjs
Aug '16

Whenever you open the uiautomatorviewer, please ensure the Appium server is not running in background.

Sometimes restarting the uiautomatorviewer a couple of times helps.

Saurav24
Aug '16

Thanks for your quick reply.
It is working for only static page of an application. When i was taking screenshot of a page where numeric value is display & it is changing dynamically it throws same error again.

willosser
Aug '16

Try calling uiautomator through adb:

adb shell uiautomator dump

I suspect that will fail for the same reason. I've started seeing more screens that can't be captured by uiautomator in apps developed on later version of Android, so you may be stuck. In the past, I'd usually get this error because I left the appium server running somewhere, so now I always check for that first.

Telmo_Cardoso
Aug '16
Saurav24

Pages with dynamic animations will often fail (like a clock, timer, etc..).

What I do on those cases is launch application in debug mode and I place a break where I need to check the page. Then I run:

driver.getPageSource();

Then I copy the result to a xml viewer (p.e. http://codebeautify.org/xmlviewer162) and I look for elements in there.

Saurav24
Aug '16
willosser

Thanks for your reply. I have closed all appium node server in the background but still uiautomatorviewer display error for dynamic pages.

Saurav24
Aug '16
Telmo_Cardoso

Hi Telmo_Cardoso,

Your reply help me a lot but could you please tell me how to differentiate the elements from the xml viewer. I have converter the xml into tree view but how we will come to know that which code(class/resource-id) is related to specific element.

Thanks,

11 months later
rashiatry
Jul '17

I’m facing a similar issue and my app crashes as soon as i land on the screen where there is spinner view.

23 days later
prajwal_G_M
Aug '17

Hi Guys,

After launching the app in the emulator, I tried to locate the objects by uiautomateviewer but when i tried to capture the screenshot it throws the error as “Error while obtaining UI hierarchy XML file: com.android.ddmlib.SyncException: Remote object doesn’t exist!”.

I tied with the above steps like stopping the appium and tried to capture the sreen shot via UIautomatorviewer.

But after stopping the appium server(Ctrl+C from command prompt) automatically the launched app in emulator gets terminated. So because of this i can’t able to capture the screen shot and identify the obeject values.

Please help me to solve this issue.

9 months later
Rajni_Soni
Jun '18

Hello guys,

I freshly installed appium setup in my laptop and while opening Uiautomatorviewer, it is shoing me the error’ A JNI error has occurred. Please check your administrator and try again’
When i click ‘OK’ there, then msg comes ‘A JAva exception has occurred’

Please lemme know how it can be resolved.

1 month later
shital_patil
Jul '18

Hello,

UI automator is not capturing the screenshot of android mobile, showing message like
"Error obtaining UI hierarchy.
Reason : Unexpected error while obtaining UI hierarchy "

Device : Nokia 6.1
API : 27
Android version : 8.0.1

Tried all the solutions posted above, still not able to resolve this error.
Guys, please help me in this.

Thanks in advance.

Regards,
Shital

16 days later
lohitsb
Aug '18

When I tried to launch the uiautomatorviewer . i am getting below error. I am trying on mac and using JAVA java 10.0.2 . Can you please some one help on the same?

Last login: Thu Aug 9 22:41:34 on ttys002
LBELALAD-M-91G4:~ lbelalad$ uiautomatorviewer
-Djava.ext.dirs=/Users/lbelalad/Library/Android/sdk/tools/lib/x86_64:/Users/lbelalad/Library/Android/sdk/tools/lib is not supported. Use -classpath instead.
Error: Could not create the Java Virtual Machine.
Error: A fatal exception has occurred. Program will exit.

sam69
Aug '18

Is there any workaround to this ?
Presently if the appium server is running, the UIAutomator cannot get the screenshot and page source from the device.

I think many of us would want the UIAutomator to work even if appium server is running, so that we can debug the code in Eclipse and also try different mechanisms.
This will reduce our effort.

tiagomarques
Aug '18

Hi guys,

It seems like the issue is on uiautomatorviewer.

This is what I’ve been doing:

  1. Save the following commands as a batch or shell script.

adb shell uiautomator dump
adb pull /sdcard/window_dump.xml ui.uix
adb shell screencap -p /sdcard/ui.png
adb pull /sdcard/ui.png .

  1. Run the script. It will generate ‘ui.uix’ and ‘ui.png’ files in current directory.
  2. Load the ‘ui.uix’ and ‘ui.png’ files into ui automator viewer by clicking ‘Open’ button.
Zuzeac
Aug '18

Hi
make sure the appium server is not running. Device is recognized via adb.
workaround is to use appium inspector

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